Are you someone who loves helping people and making them feel heard? This remote role gives you the chance to do exactly that—every single day. As an Email/Chat Support Specialist, you become the friendly and caring voice that patients trust when they have questions about their health and wellness. Your words matter here. Through clear, kind, and thoughtful communication, you help people feel supported, informed, and confident in their medical marijuana journey. It’s more than customer support—it’s about care, empathy, and making a real difference from wherever you are.
Job Type: Remote (Full-time)
Firm: Marijuana Policy Project
Location: Remote, US
Work Schedule: Flexible scheduling (remote support hours)
Language: English
Key Objectives
Deliver timely, professional, and empathetic support via email and chat channels.
Assist patients and customers with inquiries related to medical marijuana products, clinic services, and wellness programs.
Ensure all communications comply with regulatory standards and company policies.
Collaborate with internal teams to resolve issues and improve the overall patient experience.
Responsibilities
Respond promptly and accurately to customer inquiries through email and live chat platforms.
Provide detailed information about medical marijuana products, usage guidelines, and clinic procedures.
Document interactions and maintain comprehensive records in the customer relationship management (CRM) system.
Identify and escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
Stay updated on industry trends, product knowledge, and regulatory changes to ensure accurate communication.
Maintain a professional and compassionate tone in all interactions, fostering a supportive environment for patients.
Assist in developing and refining support scripts and FAQs to enhance service quality.
Qualifications
Minimum 1-2 years experience in customer support, preferably in health, wellness, or related industries.
Excellent written communication skills with a strong command of English (US).
Proficiency with email and chat support software, CRM tools, and basic computer applications.
Ability to handle sensitive information with discretion and confidentiality.
Strong problem-solving skills and the ability to remain calm under pressure.
Familiarity with medical marijuana regulations and terminology is a plus.
Demonstrated empathy and commitment to patient-centered service.
High school diploma or equivalent; associate or bachelor’s degree preferred.
Benefits
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance plans.
Opportunities for professional growth and ongoing training.
Supportive and inclusive workplace culture focused on wellness and balance.
Employee discounts on clinic products and wellness programs.
Flexible scheduling options to promote work-life harmony.
High school diploma or equivalent; associate or bachelor’s degree preferred. Minimum 1-2 years experience in customer support, preferably in health, wellness, or related industries. Excellent written communication skills with a strong command of English (US). Proficiency with email and chat support software, CRM tools, and basic computer applications.