Are you passionate about delivering exceptional customer service in the healthcare industry? Do you have excellent communication skills and a knack for problem-solving? BroadPath is looking for experienced Healthcare Customer Service Specialists to join our remote team! As a key member of our team, you’ll work with healthcare members, patients, and providers to resolve inquiries, schedule services, and ensure a positive experience. If you’re a customer-focused professional with a passion for healthcare, we want to hear from you!
Quick Snapshot
Job Type: Remote
Salary: Starting at $16/hour (training), increasing after transitioning to production
Firm: BroadPath
Location: Remote
Work Schedule: 8:00 AM – 9:00 PM Eastern Time
Language: English
Full job description
Job Overview
Join BroadPath’s remote team as a Healthcare Customer Service Specialist! You’ll support healthcare members, patients, and providers via phone, resolving inquiries, scheduling services, and ensuring a positive experience.
Compensation Highlights
Base Pay: Starting at $14/hour (training), increasing after transitioning to production
Pay Frequency: Weekly pay
Remote Work Schedule
Hours: 8:00 AM – 9:00 PM Eastern Time (assigned based on business needs)
Responsibilities
- Assist members/patients via phone to resolve inquiries and provide support.
- Provide accurate information about health plan benefits, eligibility, and coverage
- Schedule appointments, process referrals, and handle claims questions
- Maintain accurate documentation in electronic systems (EMR/CRM)
- Protect member/patient confidentiality and follow HIPAA guidelines
Qualifications
- High School Diploma or equivalent
- 1+ year of call center customer service experience
- 1+ year of healthcare/health insurance experience
- Strong communication skills and ability to navigate multiple systems
- Reliable high-speed internet and a designated private workspace
Preferred Qualifications
Experience with appointment scheduling, EMR/CRM systems, and medical/insurance terminology
About BroadPath
Remote Work: On-camera participation in meetings and regular check-ins
Diversity: We celebrate diversity and promote an inclusive environment
Equal Opportunity: We’re an Equal Opportunity Employer, accommodating disabilities and veterans