Are you a people person with a passion for delivering top-notch support? Do you thrive in a fast-paced environment and enjoy working with cutting-edge technology? Look no further! Promoboxx is seeking a talented Customer Support Specialist to join their team. In this role, you’ll have the opportunity to work with leading brands, develop your skills, and grow within the company.
Quick Snapshot
Job Type: Full-time
Salary: $45,000 – $55,000 per year
Firm: Promoboxx
Location: Remote
Open to: All applicants
Work Schedule: Flexible
Language: English
Work Experience Needed: Entry-level
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Stock options
- Unlimited paid time off
Job Description
Promoboxx is a retail marketing platform that allows brands to support local retailers via relevant digital content. We’re looking for a Customer Support Specialist to join our team. This is an entry-level, full-time position with opportunities for growth within the company.
Responsibilities
- Monitor inbound emails, voicemails, and live chats
- Become a product expert in the Promoboxx platform
- Conduct 1:1 platform training
- Support internal team members with platform questions or technical difficulties
- Own Support inboxes and utilize template base replies and AI to respond to user inquiries
- Make outgoing calls to train retailers 1:1 per request
- Answer general questions about the Promoboxx platform and its functionality
- Act as a facilitator between Customer Services teams and Product/Engineering teams
How will you know if you are cut out for this role?
- You’re ambitious and have excellent written and verbal communication skills
- You have a strong sense of pride in your own work without the need for continuous management
- You’re comfortable with measurements of success that focus on confidence, quality, and independence of your work
- Articulate and charismatic on the phone and in written communications
- Use patience and empathy when interacting with customers
- Willingness to learn and work at a rapid pace, while implementing time management
- Ability to function as both an individual contributor and a member of the team
About Promoboxx
Promoboxx is a software platform that helps brands engage their independent retailers with brand-compliant digital marketing. We drive better business outcomes by reaching the right consumers via the trusted channel of brands’ local retailers.
Promoboxx Benefits
- Competitive base and health benefits
- Stock options
- 401K match program
- 100% remote work
- Unlimited flexible PTO
- An open, fun, low-pressure, collaborative work environment
- Opportunities for growth within the company
- Daily exposure to Upper Management
- Employee rewards program and professional development opportunities
- Full tech package
Equal Opportunity Employer
Promoboxx is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law
Requirements
- Bachelor’s Degree preferred (Not compulsory)
- Strong analytical skills
- Extremely strong communication skills
- Internal motivation to do your best work every time
- A technologically inclined mind
Application Instructions
To be considered, please attach your resume and record a maximum 2-minute video on Loom explaining why you’re the best fit for this job. Paste the link to your Loom video in the provided field.