Looking for a meaningful remote job where your words can truly help people? Green Haines Sgambati Co., L.P.A. is opening the door for caring, detail-focused professionals to become the first friendly voice clients meet online. As a Live Chat Agent, you won’t be selling anything—you’ll be listening, guiding, and offering calm support to people who may be facing injuries, workplace issues, or stressful legal moments. This role blends empathy, clear communication, and precision, all while working from the comfort of your home for a well-respected law firm with deep community roots.
Job Type: Full-time
Salary: $25.68 – $27.31 per hour
Firm: Green Haines Sgambati Co., L.P.A.
Location: Remote
Work Schedule: 40–45 hours per week (flexible schedule)
Language: English
Full job description
For over 75 years, Green Haines Sgambati Co., L.P.A. has been a cornerstone of the Mahoning Valley legal community. Headquartered in Austintown, OH, we are a leading firm specializing in Workers’ Compensation, Labor & Employment, and Personal Injury law. We are seeking a professional, empathetic, and detail-oriented Live Chat Agent to manage our digital “front door” and assist potential clients in their time of need.
As a Remote Live Chat Agent, you will be the first point of contact for individuals visiting our website seeking legal assistance. This is not a sales role; it is a specialized intake position. You will use our secure chat platform to gather preliminary case details, answer general firm questions, and screen inquiries based on our practice areas.
Responsibilities
- Real-Time Engagement: Manage 2–3 simultaneous chat conversations professionally and with extreme attention to detail.
- Use firm-approved scripts and logic to determine if a lead falls under our core practice areas (Workers’ Comp, Employment Discrimination, Personal Injury).
- Information Gathering: Accurately collect contact information and brief incident summaries for attorney review.
- Provide a calm, supportive experience for individuals who may be distressed due to workplace injuries or legal challenges.
- Directly input chat transcripts and lead data into our case management system (e.g., Clio or MyCase).
- Compliance: Strictly adhere to HIPAA and attorney-client confidentiality standards in every digital interaction.
Qualifications:
- Must have a dedicated, quiet home office with high-speed internet (minimum 50 Mbps) and a modern computer.
- Minimum 65 WPM with 98% accuracy.
- Exceptional written English skills; must be able to explain complex firm procedures simply without providing “legal advice.”
- 2+ years in a live chat or high-volume digital customer service role. Legal or medical intake experience is highly preferred.
- High school diploma required; Associate’s degree or Paralegal Certificate is a plus.
Job Type: Full-time
Pay: $25.68 – $27.31 per hour
Expected hours: 40 – 45 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Work from home
Work Location: Remote (Firm headquartered in Austintown, Ohio, USA)