If you enjoy helping people and love chatting online, this opportunity could be a great fit for you. Sagepoint Real Estate Company Inc. is looking for a friendly and reliable Live Chat Representative to join their remote team. In this role, you will be the first person customers talk to when they have questions about buying, selling, or renting a home. You will help guide them, answer their questions clearly, and make their experience smooth and stress-free. This job is perfect for someone who communicates well in writing, enjoys problem-solving, and wants to work from the comfort of home while making a real difference for customers
Salary: $23.14 – $27.86 per hour
Firm: Sagepoint Real Estate Company Inc.
Location: Remote
Language: English
Job Summary
As a Live Chat Representative, you will serve as a primary point of contact for customers reaching out to us via live chat. Your main responsibility will be to provide real-time, high-quality assistance to prospective buyers, sellers, renters, and other stakeholders. You will be expected to understand customer needs, resolve inquiries promptly, and help guide them through the real estate process. A key part of this role is maintaining a friendly, professional, and solution-oriented approach while ensuring that every customer interaction is a positive one.
Key Responsibilities
- Respond to customer inquiries via live chat, ensuring quick and accurate responses.
- Assist prospective buyers and sellers with property details, availability, and general real estate questions.
- Provide information about the home buying or renting process, including mortgages, property viewings, and documentation.
- Help troubleshoot technical issues with property listings, website navigation, or forms on the website.
- Document customer interactions and follow up as necessary to resolve outstanding issues or provide additional support.
- Ensure customer satisfaction by handling inquiries professionally and resolving concerns effectively.
- Collaborate with other departments (sales, marketing, operations) to ensure accurate and timely information is provided.
- Maintain knowledge of current property listings, market trends, and company services to ensure up-to-date and relevant support.
- Meet or exceed response and resolution time goals for all live chat interactions.
Qualifications
- High school diploma or equivalent; a bachelor’s degree in communications, business, or related field is a plus.
- Previous experience in customer service, ideally within real estate, sales, or a similar industry.
- Strong written communication skills with the ability to convey information clearly and concisely.
- Ability to manage multiple live chats simultaneously while maintaining professionalism and attention to detail.
- Excellent problem-solving abilities and a customer-first mindset.
- Familiarity with live chat software and customer service platforms (e.g., Zendesk, Intercom) is a plus.
- Knowledge of real estate terminology and processes is an advantage.
- Ability to work independently and as part of a team in a fast-paced, remote work environment.
- Strong time-management and multitasking skills.
- A positive attitude with a passion for helping people.
Pay: $23.14 – $27.86 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Work Location: Remote