MI Analyst | York

Position: MI Analyst

Job Type: Full Time

Salary: Competitive

Location: York, Colchester (Hybrid)

Employer: Hiscox

Job description

Permanent

Build a brilliant future with Hiscox

 MI Analyst – UK Claims

The MI Analyst is an integral part of the UK Claims Operations team, responsible for producing, maintaining and continuously improving management information, performance reporting and analytical insight across Claims. The role supports the Data and Insights Lead by ensuring reporting is accurate, timely and reliable, responding to ad hoc analytical requests and conducting detailed analysis to identify trends and performance drivers. The role combines strong technical reporting capability with curiosity, attention to detail and a practical approach to problem-solving.  

Key Responsibilities

• Maintain and support Claims MI, Power BI dashboards, scorecards and performance reports, ensuring outputs are accurate, timely and consistent.
• Produce regular and ad hoc management information in response to operational and business requirements.
• Conduct deep-dive analysis to investigate performance trends, emerging issues, risks and opportunities.
• Develop and enhance Power BI reports and dashboards to improve usability, efficiency and the quality of insight available to Claims colleagues.
• Extract, manipulate and analyse data from multiple sources, using appropriate tools and analytical techniques.
• Investigate reporting issues, data discrepancies and data quality concerns, completing validation and reconciliation checks where required.
• Support root cause analysis by identifying patterns, relationships and performance drivers within Claims data.
• Present analytical findings clearly and concisely, making complex information accessible to non-technical audiences.
• Maintain reporting documentation, calculations, definitions and data quality controls in line with agreed standards.
• Identify opportunities to automate manual reporting activity and improve the efficiency and reliability of MI processes.
• Support the development of new reports, measures and analytical solutions under the guidance of the Data and Insights Lead.
• Build knowledge of Claims operations, data structures, performance measures and reporting requirements.  

Skills and Behaviours

• Strong analytical and problem-solving skills, with the curiosity to investigate data and understand performance drivers.
• High attention to detail and a commitment to producing accurate, high-quality reporting and analysis.
• Able to organise work effectively, manage competing requests and deliver outputs to agreed deadlines.
• Clear written and verbal communication skills, with the ability to explain analytical findings to technical and non-technical audiences.
• Proactive and improvement-focused, with a willingness to challenge existing reporting processes constructively.
• Comfortable working independently on defined analytical tasks and collaboratively as part of the wider Claims Operations team.
• Keen to develop technical knowledge and learn new reporting tools, data platforms and analytical techniques.
• Practical, dependable and responsive when supporting regular reporting, ad hoc requests and investigative analysis.

Diversity & Benefits

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.

We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years’ worth of service, private medical for all the family and much more.

Work with amazing people and be part of a unique culture

Why work here?

If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

Get in touch

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About us

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you

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