Part Time Administration Officer

Position: Administration Officer

Job Type: Part Time

Salary: £25,760 – £27,476 pro rata

Location: Newcastle

Employer: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

Application Deadline: 10^th September 2026

Job summary

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’  We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

Cultural diversity staff network

Disabled staff network

LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

Armed Forces and Veterans Staff Network

Mind, Health and Wellbeing Community

Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post.  The method of payment is a salary deduction from your first monthly pay

Job overview

Applications are invited from suitably qualified and experienced administrative candidates to join the North East Mental Health and Deafness Service, based at Ashgrove on the grounds of St Nicholas Hospital in Gosforth.

The Mental Health and Deafness service is a small regional service covering the whole of the North East and North Cumbria, working with people who are deaf, who mainly use British Sign Language to communicate and who have mental health problems. The Service works with secondary care professionals to provide specialist assessment and support for mental health needs.

Main duties of the job

The main duties of the role will be:

• Experience of working in a secretarial or administrator role.
• Fast, accurate typing and note-taking skills are essential.
• Excellent interpersonal communication skills, both written and verbal.
• A good understanding of patient information system would be beneficial, however training will be provided.
• Good working knowledge of Microsoft Office packages.
• An awareness of Deaf culture and Level 1 British Sign Language would be an advantage however, full training on Deaf culture will be provided

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

Please get in touch – we look forward to hearing from you.

Please find attached job description for full details.

Advertising date : 27^th August 2026

Closing date : 10^th September 2026

We welcome your application.

Please note – this vacancy may close early once a suitable number of applications are received.

Person specification

Education and Qualifications

Essential criteria

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Desirable criteria

• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential criteria

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable criteria

• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Knowledge

Essential criteria

• Excellent interpersonal skills, both written and verbal
• Note taking skills
• Good organisational and planning skills

Desirable criteria

• Shorthand skills

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

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