Part-Time Complex Needs Support Worker

Position: Complex Needs Support Worker

Job Type: Part-Time

Salary: £29,000.00 annually

Location: Oxford

Employer: Housing Network

Application Deadline: September 30^th, 2026

About the role

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200^th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Support Worker (Complex Needs) (20 Hours Per Week)

Salary £29,000 Per Annum (Pro Rata)

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals experiencing homelessness.

Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of a brand-new service in Oxford?

If you are passionate about supporting vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!

Are you?

Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
Experienced working with individuals who are homeless or facing homelessness, engaged with probation, and moving on from services such Community Accommodation Service (CAS), Approved Premises accommodation (AP) etc.

This is a mobile role and you will be expected to drive between sites around Oxford.

Work closely with our partners including drug & alcohol services to deliver holistic support.

Support the Service Manager to review and assess referrals.

Essentials:

VOIDs – turn around as quickly as is reasonably possible by supporting residents to clear their rooms and liaising with maintenance and cleaners.
You will be responsible for delivering 3 hours of support per resident.
You must complete initial support plan and risk assessment within 48 hours of move-in.
You will deliver comprehensive support & move-on plans within 2 weeks, and work towards this goal over the next 3-6 months.

What you’ll be doing:

Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

What you’ll receive:

Salary – £29,000 Pro Rata
41 hours of training
Blue Light Card
Referral programme

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of “expertise by experience” and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

APPLY ON THE EMPLOYER’S WEBSITE