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This role offers more than daily tasks—it invites you into a mission built on real purpose, real connection, and real opportunity. Here, you are welcomed into a warm, supportive team that celebrates curiosity, kindness, learning, and collaboration. Every day, you get to help others succeed while growing your own skills in a space that values your voice and your ideas.
Job Type: Full Time
Salary: $60,000 – $65,000 per year
Firm: InvestNext
Location: Remote
Work Schedule: Standard remote work hours (based on company operations)
Language: English
As the face of our brand and the first line of support for customers, you will become an expert on both the real estate industry and the rapidly evolving InvestNext product suite. You’ll troubleshoot ambiguous issues, connect empathetically with customers, and adapt within a fast-growing business. This role offers ownership, influence, and opportunities to help shape our team, product, and company.
Who We Are
The Product Support team is a passionate, motivated group dedicated to delivering exceptional customer experiences. We take pride in helping users succeed and continually seek opportunities to grow, improve, and refine our processes and product.
We’re a team that wears many hats—collaborative, curious, and committed. We enjoy brainstorming, sharing our personal interests, and bonding over our collective love for animals and plants. Our culture values diverse perspectives and celebrates what unites us, fostering a supportive and dynamic environment.
In This Role, You Will
- Monitor the support inbox and optimize workflows to reduce response time
- Communicate with customers through phone, email, chat, and video—selecting the most effective channel for their needs
- Own CSAT scores and connect with dissatisfied customers to provide solutions
- Monitor and manage customer reviews, following up to improve the customer experience
- Join daily team stand-ups to align on priorities and share roadblocks
- Troubleshoot user issues and share recommended solutions with the product development team
- Support new customers through onboarding, training, and coaching
- Review and maintain self-serve customer resources (support articles and videos)
- Assist in testing new features and developing training materials to drive adoption
Our Tech Stack
- Salesforce
- Intercom
- Asana
- G-Suite
- Atlassian (Jira & Confluence)
- Slack
Compensation
We pay fairly and competitively, using market data as a foundation for all compensation decisions. We evaluate skill requirements, responsibilities, pay equity, and company sustainability to determine standardized salary bands.
$60,000 – $65,000 per year for this mid-level Product Support Specialist role.
Equity Grant
Every employee receives an equity grant aligned with standardized allocations, reflecting our core principle: See it, Own it.
Benefits
- Fully remote work (U.S. & Canada)
- 99% employer-paid medical, dental, and vision insurance
- 401(k) with 100% employer match up to 4%
- Generous monthly allowance for wellness and remote-work needs
- Unlimited PTO with a required minimum for work-life balance
- 11 company-wide holidays
- 16 weeks paid parental leave
- Company-wide offsites and team travel opportunities
- Laptop of choice
Requirements
- 2+ years of customer support experience in a SaaS environment
- Strong communicator across chat, email, phone, and video
- Skilled in troubleshooting ambiguous or complex issues with strong analytical/problem-solving abilities
- Proficient with support tools such as Zendesk, Intercom, Salesforce, or similar platforms
- Self-motivated, adaptable, and eager to learn new tools, technologies, and processes
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