Quick Snapshot
Job Type: Full-time
Salary: $22.40 – $26.97 per hour
Firm: Ivy Lodge Assisted Living
Location: Remote (Work from home)
Work Schedule: Full-time with a flexible schedule
Language: English
Job Summary
Ivy Lodge Assisted Living is seeking a Remote Customer Experience Representative / Live Chat Agent to support families, prospective residents, and general inquiries across phone, email, and live chat channels. This role focuses on delivering timely, respectful, and compassionate communication while ensuring a positive first impression of our community.
Key Responsibilities
- Respond to incoming phone calls, emails, and live chat inquiries
- Provide general information about services and care levels
- Schedule tour requests and call-backs accurately
- Route inquiries to appropriate departments or team members
- Maintain clear and organized communication records
- Adhere to privacy and confidentiality guidelines
Benefits
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Work from home
Work Location: Remote
Why Join Ivy Lodge
Flexible remote work opportunity
Meaningful role supporting families and seniors
Supportive, mission-driven organization
Job Type: Full-time
Pay: $22.40 – $26.97 per hour
Requirements
- Customer service or call center experience preferred
- Strong written and verbal communication skills
- Ability to work independently in a remote environment
- Basic computer, typing, and email proficiency
- Professional, calm, and empathetic communication style
Preferred Qualifications
- Live chat or virtual support experience
- Healthcare, senior living, or hospitality background
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.
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