Quick Snapshot
Job Type: Part-Time
Salary: $17.00 – $20.00 per hour
Firm: Recovery for Athletes
Location: Remote
Work Schedule: Monday–Friday, weekday availability (25–30 hours per week)
Language: English
About Recovery for Athletes
Recovery for Athletes is a leading retailer in the athletic recovery and wellness space, providing high-quality recovery equipment to athletes, gyms, schools, and individuals nationwide. Our customers rely on us for expert guidance, fast communication, and a premium customer experience. As a fast-growing, nationally recognized brand, we value quality service and long-term customer relationships.
Key Responsibilities
- Handle high call volume inbound customer service inquiries with professionalism and confidence
- Assist customers via phone, email, and chat with orders, product questions, shipping updates, and post-purchase support
- Deliver an exceptional customer experience focused on customer happiness, education, trust, and long-term retention
- Manage orders and customer data within Shopify
- Document and track customer interactions using CRM systems
- Collaborate with internal teams to resolve issues efficiently and accurately
- Maintain a calm, friendly, and solution-oriented approach during busy periods
Position Overview
- Year-round part-time position averaging 25–30 hours per week
- Weekday availability required (Monday–Friday)
- Hours may fluctuate slightly based on business needs
- Fast-paced, high-volume customer support environment
- Opportunity for growth, with potential transition into a full-time role for the right candidate
Compensation
$17–$20 per hour, based on experience
Up to $2,000 annual bonus program
Expected hours: 20–30 per week
Benefits
- Work from home
- Predictable weekday schedule (no nights or weekends)
- Opportunity for advancement within a growing company
- Work alongside a passionate, knowledgeable team
Qualifications & Requirements
- Excellent verbal and written communication skills with a professional, friendly phone presence
- Familiarity with CRM platforms and customer support tools
- Highly organized, dependable, and able to multitask effectively
- Genuine interest in helping customers and representing the Recovery for Athletes brand
- Shopify experience preferred (3 years)
- Experience in e-commerce, fitness, or wellness industries is a plus (but not required)
- Minimum 3 years of customer service experience (required)
- Prior experience in a high call volume environment
Application Questions
- Why are you a good fit for this position?
- Are you comfortable handling 20–30 calls per day?