Environment Bank is revolutionizing the way natural habitats are restored across England. With a passionate team of experts and a growing portfolio of projects, they’re delivering biodiversity gains and driving ecosystem recovery. As a leading organization in this rapidly expanding sector, Environment Bank is seeking talented individuals to join their mission. If you’re driven by a passion for the environment and want to be part of a dynamic team making a real impact, explore this exciting opportunity to join Environment Bank.
Quick Snapshot
Job Type: Full time
Location: Remote UK
Work Schedule: Office hours
Language: English
Work Experience Needed: 1+ years customer service or admin experience
Full job description
Environment Bank is working to restore natural habitats across England, with thousands of acres of new habitat creation underway. Their diverse team includes ecologists, land managers, habitat specialists, and more, all working to reverse biodiversity loss.
Environment Bank is seeking a proactive and detail-oriented Sales & Customer Support Coordinator to join their commercial team. This role involves handling inbound enquiries, maintaining accurate CRM data, and supporting colleagues.
Key Responsibilities
Enquiry Management & Customer Service:
- Act as first point of contact for inbound enquiries
- Qualify enquiries and route to the right person or team
- Provide excellent customer service
CRM & Administration:
- Maintain accurate CRM records (HubSpot)
- Monitor enquiry response times
- Support commercial team with scheduling and coordination
Team Support:
- Provide administrative support to colleagues
- Help identify sales opportunities
- Support process improvement and feedback
Requirements
- Previous experience in customer service, sales support, or admin roles (1+ years preferred)
- Strong communication skills (phone and writing)
- Excellent organisational skills and attention to detail
- Experience with CRM systems (HubSpot preferred) and Microsoft 365
- Collaborative, can-do attitude
- Passion for the environment and restoring nature
Benefits
- Performance-based annual bonus up to 10% of salary
- Pension scheme with employer-matched contributions (6% of salary)
- 30 days annual leave + paid bank holidays, birthday, and wellbeing day
- Flexible working arrangements (remote and hybrid options)
- Ongoing career development with training and mentoring
- Medical cash back scheme and employee assistance mental wellbeing support
- Enhanced sickness pay allowance and team fundraising events
Equal Opportunities
Environment Bank values diversity, equity, and inclusion, welcoming individuals from all backgrounds and promoting a respectful work environment.