Do you have a friendly phone voice, sharp listening skills, and a knack for solving problems? This role is for someone with at least 1 year of customer service experience who can handle calls, data entry, and fast-paced work with care and professionalism. You’ll use proper phone etiquette, help resolve issues calmly, and work with claims, contracts, and provider info using multiple systems. Knowledge of medical or claim terms is a plus, and you should be comfortable with MS Office and basic databases. The job needs someone who can sit at a computer, work a full-time 40-hour week on-site, Monday through Friday, and manage multiple tasks while keeping a cool head with callers.
Quick Snapshot
Job Type: Full-time
Salary: Not specified
Firm: Not specified
Location: On-site; standard office environment
Work Schedule: Full-time (40 hr.) work week; up to an 8-hour shift Monday-Friday between posted hours of operation on-site; ability to work a flexible schedule to accommodate queues
Language: Not specified
JOB SUMMARY
Service Advisor – work from home
Inbound Call Center – $19.00/hour
Remote positions
This position provides quality customer service while effectively responding to a variety of inquiries from customers while documenting all cases according to established policies and procedures. To meet or exceed customer expectations regarding quality and service levels expectations.
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.
- You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below:
- 8:00 am and 8:00 pm ET
- 7:00 am and 7:00 pm CT, or
- 6:00 am and 6:00 pm MT.
- Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs.
- Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance.
- We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring.
- We also have advancement and growth opportunities available to employees.
- Find more information on what it’s like to be a Claritev employee on our Careers page at www.claritev.com
DUTIES
- Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
- Respond to inquiries received through the online customer service tools for internal employees, clients and providers with an exceptional customer service experience. Inquiries received will only be for portal cases and the dedicated level two representatives will handle account creation cases, all other cases.
- Provide customer satisfaction to both internal and external customers.
- Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
- Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.
- Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company’s Core Competencies and values held within.
- Please note due to the exposure of PHI sensitive data – this role is considered to be a High-Risk Role.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
COMPENSATION
The salary range for this position is $19/Hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service
WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, .
Requirements: REQUIREMENTS
Minimum high school diploma or GED
Minimum 1 year customer service experience
Previous call center or telephone experience in similar environment and/or industry desired
Knowledge of proper phone etiquette
Knowledge of medical terminology desired
Communication (written, verbal, listening) organization, telephone, and data entry skills
Ability to work a flexible schedule to accommodate queues
Knowledge of medical and claim terminology is desired
Required licensures, professional certifications, and/or board certifications as applicable.
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
Ability to effectively handle multiple tasks, prioritize and manage time in a fast-paced environment
Ability to work independently as well as part of a team
Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.
Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity
Ability to work full-time (40 hr.) work week with regular and consistent attendance.
Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and