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Job Type: Part-time
Salary: Based on experience and project complexity
Firm: ModSquad
Location: Remote
Open to: Applicants worldwide
Work Schedule: Flexible, remote
Language: English
Full job description
We are seeking experienced Social Media Moderators to join our remote team. As a valued member of our talent network, you will monitor and moderate social feeds, respond to public inquiries using pre-approved text, and escalate issues to our client’s security team when necessary.
About ModSquad
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups, Fortune 500 companies, and everything in between.
Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and many other companies we aren’t at liberty to name. We support over 50 languages in more than 90 countries. We’re primarily a remote company—so you’ve already seen our/your office.
What You Will Do as an Engagement Moderator
- Monitor and moderate social media feeds.
- Respond to public inquiries using pre-approved text.
- Escalate issues to our client’s security team when necessary.
- Utilize your previous experience in social media moderation, translation, and live engagement.
- Adhere to evolving rules and workflows.
- Stay informed and up-to-date with relevant information.
Additional Notes
- You will undergo additional profile, background, and ID checks for client security.
- You will be required to install and use specific security software.
- A Chromebook is not sufficient for ModSquad projects.
Pro Tip:
Take your time and complete your application thoroughly. Use complete, grammatically correct sentences to demonstrate your professional communication skills. This will significantly increase your chances of being contacted for an interview!
Equal Opportunity Employer
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.
Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington, unless otherwise specified.
Requirements
- Previous experience in social media moderation, translation, and/or live engagement.
- Ability to adhere to evolving rules and workflows.
- Ability to stay informed and up-to-date with relevant information.
- Willingness to undergo additional profile, background, and ID verification checks.
- Ability to install and use required security software.
- Must not be using a Chromebook.