Quick Snapshot
Job Type: Full-time
Salary: $50,000 – $55,000 per year
Firm: Kleo Kolor
Location: Remote
Work Schedule: Full-time with flexible scheduling
Language: English
Job Responsibilities
- Provide superior customer service to customers and Brand Partners through three channels of communication – phone calls, emails, and live chat tickets.
- Ensure thorough records are taken of all customer and Brand Partner interactions within a timely manner.
- Consistently meet daily standards for performance, satisfaction, and professionalism to assure timely, efficient, and accurate ticket resolution.
- Generate interest in new products or services and connect customers with any relevant resources in collaboration with the sales and marketing teams.
- Collect and record customer feedback and data, to share with leadership.
- Develop and maintain relationships with customers and Brand Partners to sustain a high retention rate.
- Exercise excellent judgment to interpret data, remain knowledgeable in details of all Kleo Kolor incentives, compensation, policies, and procedures to resolve reporting and order inquiries.
- Act as an engaging team player who is open and receptive to feedback.
- Collaborate in process improvements and participate in all customer service related meetings.
Skills and Qualifications
- Proven experience in customer service required; Previous experience in direct sales or related industry desired.
- Excellent communication skills, both verbal and written.
- Superior time management skills with a proven ability to work in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Ability to maintain composure and optimistic attitude.
Salary: $50,000-55,000
Job Type: Full-time
Pay: $50,000.00 – $55,000.00 per year
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Work Location: Remote