Work from the comfort of your own home as a Call Center Representative, providing top-notch sales support and making a real difference. If you’re passionate, reliable, and tech-savvy, we want to hear from you! Voice Dream offers on-the-job training, amazing perks, and a dynamic team environment.
Quick Snapshot
Job Type: Full-time
Salary: Competitive (disclosed upon application progress)
Firm: Voice Dream
Location: Remote (work from home)
Work Schedule: 5 days/week, 8-9 hours daily
Language: English (Spanish is a plus, not compulsory)
Full job description
Voice Dream is looking for a Virtual Assistant (Call Center Representative) to work remotely. This is a full-time job, requiring a minimum 9-month commitment. You’ll handle customer calls, provide sales support, and work in a dynamic team.
Responsibilities
- Handle inbound and outbound customer calls
- Upsell products and services
- Solve customer problems and ensure first call resolution
- Document customer info accurately
- Communicate effectively with customers
- Research systems to find missing information
- Coordinate with other departments to resolve issues
Perks & Benefits
- Awesome colleagues and remote work
- Remote work training
- Base salary + performance incentives
- Weekly schedule, 5 days/week
- 8-9 hours daily schedule (break included)
- Career growth opportunities
- Company dinners/parties
- Competitive salary (disclosed upon application progress)
Additional Info
- Must commit to 2-week training schedule
- Work from a calm and quiet environment
- 2-week notice required if leaving the company
- All info kept confidential according to EEO guidelines
Requirements
- High school diploma or equivalent
- 6 months customer service experience (1+ years preferred)
- Fluent English (Spanish is a plus, not compulsory)
- Excellent communication and computer skills
- Reliable, coachable, and detail-oriented
- Laptop meets required specs:
- Windows: 8GB RAM, Core i5, 2.00 GHz
- iOS: 8GB memory, Catalina/Big Sur/M1 chip, 2.00 GHz
- USB wired headset with visible mic
- Wired LTE internet connection (no Wi-Fi or hotspot)