Imagine joining a team where every typed message can turn a question into a smile. As a Web Chat Operator for Eagle Bend Manufacturing, you’ll be the friendly voice behind the screen, offering real‑time help to customers, solving problems quickly, and keeping the conversation flowing. If you love fast typing, spot‑on grammar, and making each online interaction feel personal, this role is designed for you.
Quick Snapshot
Job Type: Full‑time
Firm: Eagle Bend Manufacturing
Location: Remote (worldwide)
Open to: Remote candidates worldwide
Work Schedule: Flexible shifts, weekends as needed
Language: English
Full job description
Are you a people person with a passion for helping others? BloomNation.com, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team! In this role, you’ll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email.
If you’re empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!
What You’ll Do
- Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
- Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.
- Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team.
- Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
- Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.
- Become a product expert: Help customers and partners maximize their use of BloomNation’s platform to grow their businesses.
What You’ll Bring
- You’re a friendly, optimistic, and caring individual who loves building relationships.
- Passion for small businesses: You’re excited to support local florists and be part of a growing startup.
- Tech-savviness: You’re comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!).
- Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone.
- Bilingual: Spanish speaking is a plus! (Not Compulsory)
- Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment.
- Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued.
More about us – Promenade
Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between the small business and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation’s premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries – BloomNation (Floral), Promenade (Food, Liquor and Butchers) . The company is based in Santa Monica, CA along with Remote roles.
Additional highlights
Supported by leading venture investors such as Andreessen Horowitz (backers of Airbnb, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (investors in Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (creators of Square, Uber, etc.).
The office sits just a short walk from the shoreline on the legendary 3rd Street Promenade in Santa Monica.
Why join Promenade?
If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics…just real people working on solving real problems.