LedgerLite Enterprise is looking for a Customer Success Representative to be the face of their business, building relationships and turning leads into loyal clients – all from the comfort of your own home.
Firm: LedgerLite Enterprise
Location: Remote
Language: English
Job summary
We seek to hire a suitable candidate for this role.Min Qualification: OND Experience Level: Entry level Experience Length: 1 year
Job descriptions & requirements
Responsibilities:
- Follow up on leads from field sales agents daily
- Ensure every lead gets a follow-up call within 24 hours
- Engage prospects via calls, WhatsApp, and email
- Handle inbound leads from website and social media
- Guide prospects through the onboarding process
- Maintain accurate records of all interactions
- Report on lead quality and common objections
Requirements:
- Proven experience in customer service or sales support
- Strong communication and persuasion skills
- Ability to follow up consistently without supervision
- Comfortable making frequent phone calls
- Basic knowledge of CRM tools or willingness to learn
- Strong organizational and reporting skills
- Reliable laptop and stable internet connection
KPIs:
- Daily Follow-Up Consistency: Zero missed leads. Every contact followed up the same day.
- Fast Response Time: All inbound inquiries acknowledged and attended to promptly.
- High Conversion Rate: Consistently move prospects from interest to paying clients.
- Organised Reporting: Clear, accurate daily activity reports with zero gaps.
Who is the role for?
The persistent follow-upper: Someone who never lets a lead go cold and treats every callback as an opportunity.
The people person: Someone who genuinely enjoys conversations, builds rapport quickly, and knows how to move people toward a decision.
The ownership taker: Someone who tracks their own results, spots problems before they escalate, and reports with clarity.
Location: Remote
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.