Quick Snapshot

Salary: $18.00 – $20.00 per hour

Firm: Recora, Inc

Location: Fully Remote, US

Work Schedule: Monday – Friday, 10:30am – 6:30pm ET

Language: English

We are expanding rapidly and are looking for a compassionate, tech-savvy Live Chat Support Agent to be the first point of contact for individuals seeking to improve their heart health.

In this role, you’ll engage with potential patients via live chat, providing clear, empathetic, and informative responses to their questions. You’ll also play a key role in coordinating with our team to ensure timely follow-ups and callbacks, while helping triage and monitor missed calls and messages.

Key Responsibilities

• Respond to live chats from potential patients with professionalism, warmth, and clarity
• Answer basic concepts related to our program offerings
• Monitor and triage missed calls and messages, escalating as needed
• Coordinate with internal team members to ensure timely patient follow-ups
• Maintain accurate records of interactions in our CRM
• Communicate efficiently across platforms like Slack to keep workflows running smoothly

Qualifications

• A passion for improving heart health and empowering individuals to take action
• Ability to clearly explain health-related topics in a simple, empathetic way
• Excellent written communication skills and a calm, helpful demeanor
• Experience using CRMs, Slack, and/or chat support tools (a plus)
• Prior experience as a live support/chat agent (a plus)
• Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction.
• Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision.
• Customer service experience — especially in a healthcare, wellness, or mission-driven setting

Additional Information

• This role requires adherence to HIPAA and company confidentiality guidelines. All employees must pass a background check.
• This description provides an overview of the Insurance Verification Manager’s responsibilities and qualifications. As the company grows, job requirements may evolve to meet changing needs.

Glassdoor is handling all recruitment for this role. If this opportunity excites you, head over to Glassdoor and APPLY TODAY.

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