This position is ideal for individuals who like assisting clients and managing details with care. As an IME Customer Service Representative at Dane Street, you help ensure cases are handled correctly while working within a supportive and professional team.

Firm: Dane Street, LLC

Location: Remote

Language: English

MAJOR DUTIES & RESPONSIBILITIES

Handling Receipt of New Cases

• Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS.
• Work with client on any information missing pertinent to processing claim.
• Sort, organize and create medical document listing – if required by client, and in line with specific special handling.

Assignment of Cases:

• Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements.
• Ensure that the assigned physician has no conflict of interest with the case assignment.

Oversight of Cases:

• Monitor, process and track cases to ensure we meet deadlines.

Client Interaction:

• Update clients frequently on cases in progress.
• May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
• Ensure proper documentation for specified cases is provided to the client.
• Other duties & special projects, as assigned and based on business needs.

Benefits Package

• Medical, dental, and vision coverage for you and family
• Voluntary life insurance for you, spouse, and kids

• • Other voluntary benefits:
  • Hospital indemnity
  • Critical illness
  • Accident indemnity
  • Pet insurance

Free benefits

• Basic life insurance
• Short-term disability
• Long-term disability
• Generous paid time off
• 401k with company match
• Apple equipment + media stipend for remote work

Job Skills & Responsibilities

• Present exceptional communication skills with a clear understanding of company business lines
• Apply critical thinking, manage time efficiently, and meet specific deadlines
• Computer literacy and typing skills are essential

Working Conditions

• Work from home with long periods of sitting and computer work
• May require lifting, bending, traveling, etc. for job duties
• Must supply and support own internet services with uninterrupted connection

Education & Experience

• Associate’s Degree preferred
• Business experience in healthcare and/or insurance setting preferred

Apply directly through glassdoor

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