About Graffeo Coffee

Graffeo Coffee is the oldest coffee roastery in San Francisco, proudly crafting ultra-premium coffee in the heart of North Beach since 1935. With a philosophy rooted in simplicity and excellence, Graffeo offers one blend in two roasts—never cutting corners. Our coffee is served at some of San Francisco’s finest restaurants and has been praised by Ruth Reichl of The New York Times as the finest coffee in the world.

To learn more about what makes Graffeo special, watch our recent CBS News feature highlighting Head Roaster Luciano and his artisanal process.

Role Overview

Graffeo Coffee is seeking a skilled, warm, and detail-oriented Customer Service Concierge to deliver world-class service to our loyal customers. This role is central to the customer experience and serves as the primary point of contact for inquiries, support, and relationship-building.

The ideal candidate thrives in a customer-focused environment, is highly organized, tech-savvy, and genuinely enjoys going the extra mile to create memorable interactions.

About You

You love helping people and take pride in solving problems with calm professionalism. You’re organized, attentive to detail, and comfortable juggling multiple tasks. Technology comes naturally to you, and you enjoy using systems to stay efficient and responsive.

You value personal touches—handwritten thank-you notes, remembering customer milestones, and creating thoughtful follow-ups. Whether you’re already a coffee enthusiast or simply appreciate artisanal quality, you represent brands with integrity, care, and enthusiasm.

Key Responsibilities

• Serve as the primary point of contact for the company’s general email and phone line
• Provide friendly, professional, and efficient customer support via phone and email
• Resolve customer inquiries and issues using a concierge-level approach
• Ensure excellent communication and follow-up for every customer interaction
• Use digital systems to track interactions, manage requests, and maintain efficiency
• Represent Graffeo Coffee with poise, professionalism, and brand pride

Compensation & Benefits

• Hourly pay: $21.65 – $23.00
• Flexible schedule
• Work from home
• Professional development assistance
• Exclusive company perks, including free Graffeo Coffee
• Supportive of military families and military spouses

How to Apply

Email the following to jobs@graffeo.com

1. Your updated resume
2. A video introduction stating your name and briefly explaining why this role interests you

• Applications without a video sample will not be considered.

Requirements

• Exceptional verbal and written communication skills
• Proficiency with digital systems and customer service tools
• Strong organizational and problem-solving skills
• Excellent penmanship
• Prior customer service experience preferred
• Must pass a full background check

All job listings are thoroughly vetted and confirmed before posting.