Delivering exceptional client support within a dynamic retail and wholesale environment, this Customer Service Representative London opportunity at The Daylight Company offers a hybrid/remote working model with three days in the London office. The role is suited to an experienced customer service professional with at least two years’ experience, ideally gained within a product-led, retail or wholesale setting, where accuracy and responsiveness are essential.
As a Customer Service Representative London position at The Daylight Company, you will be responsible for providing high-quality support across written and verbal channels, ensuring customer queries are handled efficiently and professionally. Strong communication skills, excellent attention to detail, and a well-organised approach are essential to succeed in this role, particularly within a busy commercial environment.
This Customer Service Representative London opportunity also offers access to a company pension scheme and the chance to develop within a supportive organisation. It is ideal for someone who takes pride in delivering reliable customer experiences while maintaining high standards of accuracy and service consistency.
Position: Customer Service Representative
Job Type: Full Time
Salary: £25,000.00-£30,000.00 per year
Location: London (Hybrid)
About Daylight Company:
The Daylight Company is a leading market innovator in specialty lighting in Europe, USA and Australia. Established in London in 1987, the business developed following the recognition that people performing different tasks needed specifically designed quality lighting in their working environment.
We are looking for a proactive and detail-oriented Customer Service Representative to deliver high-quality support across both B2B and B2C channels. This role is responsible for managing customer enquiries, processing orders, handling warranty claims, and ensuring a seamless customer experience across all touchpoints.
You will work closely with internal teams including Sales, Warehouse, and Operations to resolve issues efficiently while maintaining high levels of customer satisfaction and operational accuracy.
What You’ll be doing:
- Responding to customer enquiries via email, phone, and online platforms
- Managing and processing B2B customer and Amazon orders accurately and efficiently within agreed timelines
- Resolving delivery issues, order discrepancies, and product queries
- Handling warranty claims, returns, and replacements in line with company policy
- Supporting B2B customers, distributors, and key accounts
- Working closely with internal teams (Warehouse, Sales, Operations) to resolve issues quickly
- Keeping accurate records of customer interactions and cases in our ERP system
- Identifying recurring issues and helping improve processes
What we’re looking for:
Essential:
- Minimum 2 year experience in customer service role (ideally within wholesale, retail or product based)
- Strong written and verbal communication skills
- High attention to detail and organisational skills
- Ability to multitask and manage a busy workload
- Experience using CRM or ERP systems
Desirable:
- Experience supporting both B2B and B2C customers
- Familiarity with marketplace platforms (e.g. Amazon)
- Familiarity with warranty claims and returns processes
- Basic Excel skills
What we offer:
- Hybrid working model (3 days in office)
- Company pension
- Employee Discount
- Health & wellbeing programme
- On-site parking
Application Process
If you are interested and qualified for this role, APPLY TODAY
Application Deadline
Open until filled