Sutherland is on the lookout for talented and driven individuals to join their team as Customer Service Specialists, offering a remote work opportunity. You’ll play a key role in managing client accounts, developing your analytical and problem-solving skills, and growing with a leading company.
Quick Snapshot
Job Type: Full-time
Firm: Sutherland
Location: Remote
Open to: All qualified applicants
Work Schedule: Flexible schedule
Language: English
Full job description
We’re looking for team-oriented and results-driven people to join us as Customer Service Specialist. You’ll efficiently manage client accounts, taking ownership of account handling, maintenance, collection, and liquidation for assigned portfolios.
What We Offer
- A supportive team environment where all efforts are collective
- Top-notch paid training to learn and earn
- Unlimited advancement opportunities for career development
- Rewarding benefits package prioritizing your well-being
Your New Career
- Analyze payment history and communicate account statuses to customers
- Recommend solutions to customers by analyzing their accounts and negotiating collection arrangements
- Report sensitive and complex issues to the Team Leader
- Document all activities according to established procedures
Qualifications
- High School Diploma required
- Ability to type a minimum of 30 WPM
- Previous experience in customer service, retail services, and call contact environment
- Strong organizational and problem-solving skills
- Excellent verbal and written communication skills
- Working knowledge of Microsoft Windows, Word, and Excel
About Sutherland
We’re driven by success and committed to building a better you! Advance your career with one of the world’s most respected brands and one of the top automotive companies in North America.
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