Imagine working with a company that’s passionate about delivering top-notch, wild-caught seafood to households across the US, while making a positive impact on the planet. As a Member Experience Specialist at Wild Alaskan Company, you’ll be the face of the company, interacting with members and potential members, and embodying our values and mission. You’ll play a crucial role in building relationships, resolving issues, and sharing our story with the world.
Quick Snapshot
Job Type: Full-time
Salary: $35,360.00
Firm: Wild Alaskan Company
Location: Remote
Open to: All qualified applicants
Work Schedule: Flexible hours, 5 days a week
Language: English
Full job description
Wild Alaskan Company is on a mission to make a positive impact on the planet through sustainable food systems. We’re looking for a talented Member Experience Specialist to join our remote team and make a difference.
About Us
We’re a fast-paced, remote company that’s passionate about delivering top-notch wild-caught seafood to households across the US. Our custom-built eCommerce platform and expertise in the Alaskan fishing industry set us apart.
The Role
As a Member Experience Specialist, you’ll be the face of Wild Alaskan, interacting with members and potential members, and embodying our values and mission. You’ll respond to inquiries, resolve issues, and build relationships with our members.
Core Responsibilities
- Respond to inbound inquiries via live chat, email, and phone
- Maintain high member satisfaction and quick response times
- Assist with order issues, cooking, recipes, and account management
- Communicate with empathy and put members first
- Report on member behavior and bugs, and generate content
- Represent company values and mission in each interaction
- Participate in continuous improvement meetings and daily stand-ups
Requirements
- Impeccable writing skills
- Excellent relationship-building skills and empathy
- Passion for helping people
- Successful track record in high-volume environments
- Ability to solve problems analytically and creatively
- High attention to detail
- Team-first attitude
Nice to Haves
- Previous eCommerce or food industry experience
- Familiarity with eCommerce trends
- Inbound sales experience
- Experience with customer support software
What We Offer
- Salary: $35,360.00
- Comprehensive benefits package, including health, vision, and dental insurance, 401k, and more
- Remote work environment with flexible hours
- Opportunities for growth and development