Love building strong client relationships and helping businesses grow with data and AI? Zeta Global, the AI-Powered Marketing Cloud listed on the NYSE, is hiring a remote Client Success Manager. Zeta helps marketers reach the right customers using advanced AI, trillions of consumer signals, and one of the industry’s largest proprietary databases. In this role, you’ll own a portfolio of clients and be their main point of contact. You’ll guide campaign strategy, track performance, lead weekly updates and Quarterly Business Reviews, and find ways to grow accounts through upsells, cross-sells, and renewals. You’ll work closely with Operations, Analytics, and Product teams to make sure campaigns launch well and deliver results. If you have 2-3 years in digital advertising or client services, strong communication skills, and love data-driven conversations, this role offers $75,000 – $80,000, unlimited PTO, great health coverage, and employee equity — all while working from anywhere.
Quick Snapshot
Job Type: Not specified
Salary: $75,000 – $80,000.00, depending on location and experience
Firm: Zeta Global (NYSE: ZETA)
Location: Remote; headquartered in New York City with offices around the world
Work Schedule: Not specified
Language: Not specified
RESPONSIBILITIES
- Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
- Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
- Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client’s reporting methods.
- Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth.
- Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
- Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
- Lead client meetings, including weekly status updates and Quarterly Business Reviews- ensuring action items and strategic next steps are documented and executed.
- Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
- Maintain clear documentation of processes, timelines, and deliverables across your accounts.
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $75,000 – $80,000.00,depending on location and experience.
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
REQUIREMENTS
- 2-3 years of experience in digital advertising, marketing, or client services.
- Strong client management and communication skills, with confidence leading data driven conversations.
- Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.
- Comfortable working cross-functionally with technical and non-technical teams.
- Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.
- Experience with campaign management tools, platforms, or reporting systems a plus.
- Self-starter with a collaborative attitude, eager to learn and contribute.
- Willingness to travel as needed.
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and