Are you looking for a remote job where your work truly matters and your voice is heard? This opportunity with WCL Group offers more than just a role—it offers a chance to support a world-class energy technology leader that is shaping the future of cleaner and more reliable power. As a Customer Support Specialist I, you will play an important part in helping customers get what they need, on time and with care, while working with skilled teams across the organization. It’s a rewarding role for someone who enjoys problem-solving, teamwork, and making a real impact every day.
Job Type: Contract (8 months, with high chance of extension or full-time conversion)
Salary: $19.50 – $25.00 per hour
Firm: WCL Group
Location: Remote
Open to: Candidates able to work EST hours
Work Schedule: Monday – Friday, 8:00am – 5:00pm (EST)
Language: English
As a member of the Americas Fulfillment team, you will be an active contributor to the Region ITO (Inquiry to Order), on time delivery to customer RFQ (Request for Quotation). This role will require you to function as a quote manager for the Steam Parts Americas Region fulfillment team within the Power organization.
RESPONSIBILITIES
- Focus on customer parts fulfillment through quote acceleration; work quickly and effectively to resolve customer issues
- Interface with internal customers daily to meet fulfillment needs for quotes, meeting monthly quote targets and customer deadlines
- Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Factories and Sales)
- Act as the voice of the customer for escalations related to quotes that can affect sales targets or parts delivery
- Support system enhancements and key initiatives that affect parts fulfillment operations
- Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence
- Manage quote data quality across the lifecycle of quote- emphasis on key dates
REQUIRED QUALIFICATIONS/SKILLS
- High school diploma or equivalent; associate degree preferred.
- Experience in customer support or related roles.
- Strong communication and problem-solving skills.
- Proficiency in CRM software and support tools.
- Excellent interpersonal skills and a customer focused attitude.
- Ability to succeed in a team environment and across a matrixed organization
- Proficiency in Microsoft Office Software
- SAP experience