Good at spotting details and making customers feel heard? Sona is hiring a remote Data Entry and Customer Service Representative to keep their records accurate and their customers happy. You’ll split your time between entering and auditing data to make sure everything’s correct and secure, and handling customer questions by phone, email, and live chat with a calm, helpful approach. From processing orders and invoices to resolving complaints and working with sales and logistics, you’ll be the person who keeps things running smoothly behind the scenes. With a salary of ₦100,000–₦150,000 per month, full-time hours, and the flexibility to work from home in Nigeria, it’s a solid opportunity if you’re organized, quick on the keyboard, and enjoy solving problems for people.
Quick Snapshot
Job Type: Full-time, Permanent
Salary: ₦100,000 – ₦150,000 per month
Firm: Sona
Location: Remote, Nigeria
Work Schedule: Not specified
Language: Not specified
Full job description
As a Data Entry/Customer Service Representative, you will play a critical role in ensuring accurate data entry while delivering exceptional service to our customers. You will be responsible for entering and maintaining accurate records in our databases, managing customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
Data Entry:
- Accurately enter, update, and maintain various data sets in company databases, ensuring data integrity and confidentiality.
- Process and verify data from customer orders, invoices, and other documents.
- Ensure all entries meet quality standards and follow established procedures for data accuracy and security.
- Perform routine audits to identify and correct any discrepancies in data.
- Organize and maintain digital and physical records for easy retrieval.
Customer Service:
- Handle inbound customer inquiries via phone, email, and live chat, providing prompt and courteous support.
- Address customer concerns, troubleshoot issues, and resolve complaints with a customer-first mindset.
- Assist customers with placing orders, processing returns, and handling other service requests.
- Communicate company policies, product information, and other relevant details to customers effectively.
- Maintain detailed records of customer interactions, ensuring follow-ups are conducted when necessary.
Cross-Department Collaboration:
- Work closely with other departments, such as sales and logistics, to ensure smooth processing of orders and customer requests.
- Communicate effectively with team members to ensure data entry and customer service goals are met.
Skills:
- Proficient in Microsoft Office Suite, particularly Excel, and able to learn new software quickly.
- Excellent typing skills with high accuracy and attention to detail.
- Strong communication skills, both verbal and written, with a customer-centric approach.
- Ability to multitask, prioritize workloads, and meet deadlines in a fast-paced environment.
Attributes:
- Highly organized with excellent time management skills.
- Strong problem-solving abilities and a positive attitude.
- Self-motivated and capable of working independently as well as part of a team.
- Ability to maintain a professional and courteous demeanor in all customer interaction
Pay: ₦100,000.00 – ₦150,000.00 per month
Work Location: Remote
Qualifications:
- Experience:
- Previous experience in data entry, customer service, or a related field is highly preferred.
- Familiarity with CRM systems and databases is an asset.