Love helping people and want to work from anywhere? Bonfire is hiring a remote Flexible Customer Support Representative, along with roles in engineering and marketing. Bonfire is a free online platform where anyone can design, sell, and buy custom apparel. They help thousands of individuals, groups, and nonprofits raise money for causes they care about, and they also power merch for the world’s top creators. Their vision is to strengthen communities that inspire a kinder world. As a global team, they’re flexible about location. In this part-time support role, you’ll answer customer questions by email and chat, guide users through the platform, share helpful resources, and make sure every person feels confident and cared for. You’ll work independently but stay close to the team, flag trends, and hit goals for quality and response time. If you’re a clear, kind communicator who loves solving problems and wants a schedule with built-in flexibility, this could be your fit.
Quick Snapshot
Job Type: Part-time
Salary: Not specified
Firm: Bonfire
Location: Remote; global team, flexible when it comes to your location
Work Schedule: 10–25 hours per week; consistent availability required on Saturdays, Sundays, Wednesdays, and Thursdays between 12:00 PM and 6:00 PM ET; schedules shared at least one week in advance; may need to provide additional coverage for teammate time off or opt into last-minute coverage; willingness to occasionally adjust hours around holidays or higher-volume periods
Language: Not specified
Bonfire is hiring for a remote support job as well as some others in engineering and marketing.
Their team seems to be global, so they should be pretty flexible when it comes to your location.
What is Bonfire?
“Bonfire is transforming the way people buy and sell high-quality custom apparel. We are a free online platform where anyone can design, sell, and buy custom products. We’ve helped thousands of individuals, groups, and nonprofits raise money for the causes they care about, and also serve the world’s top creators as their premier custom merch platform. We’re a passionate, creative, and data-driven team constantly pursuing our vision: to strengthen communities that inspire a kinder world. We bring this vision to life by hiring passionate, smart people who celebrate and respect others, are committed to a life of curiosity, are never satisfied with ‘good enough,’ are eager to co-create the future, and who thrive through teamwork.”
Job Highlight: Flexible Customer Support Representative
At Bonfire, we work every day to empower people to buy and sell custom merchandise. We’re looking for a thoughtful, reliable, and detail-oriented individual to join our Customer Support team and help deliver quick, kind, and effective support to our users.
This is a part-time, remote role with a consistent core schedule and some built-in flexibility based on team needs and seasonal volume.
ABOUT THE ROLE
You’ll spend your time helping customers navigate Bonfire, resolve issues, and feel confident using our platform. You’ll primarily communicate through email and chat, often working independently while staying closely connected with the rest of the team.
This role is a great fit for someone who is:
- A clear and empathetic communicator
- Comfortable working independently and managing their time
- Curious and eager to learn
- Thoughtful in how they solve problems and support customers
SCHEDULE EXPECTATIONS
This role requires consistent availability on Saturdays, Sundays, Wednesdays, and Thursdays between 12:00 PM and 6:00 PM ET. Weekly hours will range from 10–25, depending on seasonality and support volume.
Flexibility is an important part of this role. Schedules are shared at least one week in advance, and team members may be asked to:
- Provide additional coverage for planned teammate time off (with advance notice)
- Opt into last-minute coverage opportunities based on availability
RESPONSIBILITIES
- Support customers: Respond to questions and concerns via email and chat (and occasionally phone), and follow through to resolution
- Guide and educate: Help customers understand how to use Bonfire, sharing best practices and helpful resources
- Collaborate internally: Share feedback, flag trends, and partner with other teams to improve the customer experience
- Stay connected: Keep up with team updates and maintain open communication around scheduling and availability
- Meet goals: Work toward team targets for quality, responsiveness, and customer satisfaction
REQUIREMENTS
- 1+ years of experience in customer service or a similar role
- Ability to work a consistent part-time schedule, with flexibility to adjust hours based on team coverage needs
- Strong written and verbal communication skills
- High attention to detail and strong organizational habits
- Comfort working independently in a remote environment
- Familiarity with CRM tools is a plus
- Willingness to occasionally adjust hours around holidays or higher-volume periods
- Access to a reliable computer and high-speed internet