Are you a customer service superstar with a passion for tech and a knack for building relationships? Process Street is looking for a Junior Customer Support Specialist to join their global team! As a remote company with a presence in 9 time zones, they’re all about flexibility, impact, and having fun while making work, well, less work
Job Type: Full-time
Location: Remote
Open to: Global applicants
Work Schedule: 8am-5pm UTC+8
Language: English
Who We Are
Process Street is an AI software and compliance operations platform startup based in San Francisco. We help customers build, document, automate, and track recurring workflows. Our platform automates work, enforces standards, and proves compliance so global customers can run their businesses efficiently.
- Serving over 3,000 customers worldwide
- VC-backed by Accel, Salesforce, and Atlassian
The Opportunity
We are looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team.
This role serves as the primary line of communication between Process Street and our customers, addressing inbound inquiries and supporting customers across a wide range of industries—from early-stage startups to Fortune 500 enterprises.
In addition to customer support, this role plays a critical part in relaying customer feedback and challenges to the Engineering, Product, and Executive teams.
Work Schedule:
- 8am–5pm UTC+8 (despite being a global company)
What You’ll Do
- Respond to customer and prospect inquiries via:
-
- Live chat
- Phone
- Advise customers on best practices for using the software to meet their needs
- Track all customer interactions in Salesforce
- Assist prospects during their trial period to ensure understanding of product functionality
- Act as a conduit between customers and Product Managers for feature and product requests
- Support Customer Success Managers with large customers
- Contribute to the Support Knowledge Base
- Conduct product demos for prospects
- Conduct onboarding sessions and account reviews for existing customers
About You
- 1–2 years of experience working directly with customers (preferably in SaaS)
- Excellent written and verbal English communication skills
- Writing is the primary communication method in a fully distributed team
- Live customer interactions are also part of the role
- Strong attention to detail and a commitment to improving customer experience
- Highly customer-centric and passionate about delivering an exceptional customer experience
- Experience building and maintaining relationships with remote customers (bonus)
- Growth-oriented mindset with a self-motivated approach to learning and development
- Strong interest in technology, including web and mobile applications
- Experience with Intercom and Salesforce is a plus
- Availability to work 8am–5pm UTC+8
Our Benefits
- Unlimited PTO
- Most employees take 3–4 weeks annually
- Includes major holidays
- Company-wide week off in December
- Company offsite
- Full-company gatherings to celebrate milestones
- Sponsored small-group meetups worldwide
- Social time
- Coffee chats, games, storytelling, house tours (optional), and more
- Equity for all full-time roles
- Generous health insurance (for U.S. employees and families)
- Includes dental and vision coverage
Diversity & Inclusion Statement
Confidence can sometimes hold people back from applying. There is no such thing as a “perfect” candidate. Research shows that applicants who are female, non-binary, or people of color may apply less often if they don’t meet every qualification.
If you meet most of the qualifications and this role excites you, we encourage you to apply. Process Street is a place where everyone can grow.
We are proud to be an equal-opportunity employer and are committed to equal opportunity regardless of:
- Race or color
- Ancestry or national origin
- Religion
- Gender or gender identity
- Sexual orientation
- Age
- Citizenship
- Marital status
- Disability
- Veteran status
- Genetic information
- Parental or pregnancy status
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