Quick Snapshot
Job Type: Part-Time & Full-Time
Salary: Competitive hourly wage
Firm: Horizon Hotels Limited
Location: Remote
Work Schedule: Flexible scheduling options
Language: English
About the Role
As an Entry-Level Live Chat Agent, you will play a crucial role in maintaining Horizon Hotels Limited’s reputation for outstanding guest service. You will engage with customers in real-time through our live chat platform, addressing inquiries, resolving issues, and providing information about our services, amenities, and booking procedures. This role requires a proactive approach, excellent communication skills, and a genuine desire to assist others.
Responsibilities (Training included)
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information regarding hotel services, room availability, rates, and policies.
- Assist guests with booking reservations, modifications, and cancellations.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of product knowledge regarding Horizon Hotels’ offerings.
- Document all customer interactions accurately in our CRM system.
- Adhere to company guidelines and service standards.
- Contribute to a positive and collaborative team environment.
- Identify opportunities to enhance the customer experience and provide feedback for service improvement.
Qualifications
- Excellent written and verbal communication skills.
- Proficiency in typing and navigating online platforms.
- Basic computer literacy, including familiarity with web browsers and email.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A strong commitment to providing exceptional customer service.
- Patience, empathy, and a positive attitude when interacting with customers.
- Ability to work independently and as part of a remote team.
- Reliable internet connection and a dedicated workspace conducive to remote work.
- High school diploma or equivalent required.
- Minimum of 1 year of experience in a customer service role is preferred, but not strictly required for entry-level candidates demonstrating strong potential.
What We Offer
- Competitive hourly wage.
- Flexible scheduling options (part-time and full-time).
- Comprehensive training program to ensure your success.
- Opportunities for career advancement within Horizon Hotels Limited.
- A supportive and engaging remote work environment.
- The chance to be part of a growing and reputable company in the hospitality sector.
To be successful in this role, you will need:
- A genuine passion for helping people and exceeding expectations.
- The ability to remain calm and composed under pressure.
- A keen eye for detail and accuracy in communication.
- Proactive problem-solving skills.
- Adaptability to changing situations and customer needs.
If you are a motivated individual with a knack for communication and a desire to deliver outstanding customer experiences, we encourage you to apply. Join Horizon Hotels Limited and help us create memorable stays for our guests.