SafetyWing is on a quest to revolutionize the way we think about social welfare, offering innovative health, insurance, and retirement products for remote workers. As a Tech Ops Specialist, you’ll play a vital role in providing top-notch technical support and troubleshooting issues, all while working in a fully remote environment with a flexible schedule. If you’re passionate about making a difference and working with a talented global team, this could be the perfect opportunity for you!
Quick Snapshot
Employment Type: Permanent – Full Time
Salary: $19.00 / hour
Firm: SafetyWing
Job Location: Fully remote (global, with preference for Asia and Americas time zones, but EMEA also welcome)
Work Schedule: Flexible schedule, daytime hours in your own time zone
Language Required: English (excellent written and spoken skills required)
Full job description
SafetyWing (YC W18) is seeking a Tech Ops Specialist interested in building a global safety net with us. Our top priority is to help our customers find solutions that help them get what they want and need. We aim to resolve customer problems openly and effectively, turning challenges into positive experiences that make our customers not only happy supporters of SafetyWing, but happy in general. We provide around-the-clock support with a flexible schedule. No fixed shifts – just daytime hours in your own time zone.
About SafetyWing
At SafetyWing, we’re building a global social safety net for remote workers—simple health, insurance, and retirement products designed to replace national welfare systems. Our mission is to remove geographical borders as a barrier to equal opportunity and freedom for everyone. If we succeed, we believe this will be one of the most important tasks of our time.
Our approach is grounded in these principles:
- Be honest
- Help the customer
- Be clear and concise
- Be kind and make the customer happy
Application Deadline: September 14, 2025
Department: Customer Service
Employment Type: Permanent – Full Time
Location: Remote
Workplace type: Fully remote
Compensation: $19.00 / hour
Your role on the team:
Provide technical support via chat or email
Troubleshoot and resolve issues beyond first-line support
Handle operational tasks including data entry and Jira ticket management
Identify patterns in issues and recommend system or process improvements
We are looking for someone who….
Has excellent English language skills (written and spoken)
Has strong analytical and problem-solving skills and the ability to work independently
Is comfortable working on weekends and available for 30+ hours a week
Has experience with debugging issues, Jira, SQL, and Postman
Extra shine if you have experience with Intercom, customer service, or healthcare
Asia and Americas time zone preference but EMEA also welcome
We like to work with people who:
Want to help build a global social safety net on the Internet.
Think for themselves instead of copying others.
Are willing to try new things, even with the risk of failure.
Are intellectually curious and open to new ideas.
Are creative and bold in the face of any problems.
Have strong integrity and do the right thing.
Benefits beyond base pay:
Fully remote work environment – work from anywhere globally
Our own global safety net, giving you worldwide health, income, and travel coverage
A minimum of four weeks of vacation per year
A new laptop
Potential to unlock equity compensation, yearly home office allowance and more
We look forward to hearing from you!
About SafetyWing
SafetyWing was founded to support nomads like ourselves by building an adaptable software-based global social safety net.
Our products are created by a fully remote team distributed across the globe and stretching ten timezones while headquartered in San Francisco.
We’re here to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.
Application process
Apply before September 14, 2025
Submit application through SafetyWing’s website