Join eviCore Healthcare, a subsidiary of The Cigna Group, as a Customer Service Representative and make a positive impact on healthcare by delivering excellent patient-provider care. This remote role offers a chance to develop your skills and work in a dynamic environment.
Employment Type
Not specified, but benefits and work environment suggest full-time
Company Base/Headquarters
eviCore Healthcare, a subsidiary of The Cigna Group (The Cigna Group is based in Bloomfield, Connecticut, USA
Location
Remote, US
Salary
$17.75 – $19 USD per hour
Language Required
English
Training Provided
8 weeks of training, including live-call participation training
RESPONSIBILITIES
Accept a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization
Properly handle and verify patient records under HIPPA and PHI, and secure confidentiality for each call
Accept multiple back-to back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data
Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
Attend 100% of 8 week training, which will include live-call participation training
Meet or exceed all performance metrics through accurate call handling and high-quality calls.
QUALIFICATIONS
High School diploma or equivalent required
Prior customer service background strongly preferred
Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills
Excellent customer focus orientation with ability to diffuse difficult callers constructively
Takes accountability and ownership to efficiently solve problems
Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
Team player who exchanges personal knowledge, offers, and accepts support
Flexible, open-minded, and able to adapt positively to business changes or needs
Self-confident and empowered to use good judgement to do what is right and keep all promises.
Documents Needed
No specific documents are mentioned.
Application Guidelines
Apply for the Customer Service Representative role through eviCore Healthcare’s job portal. After completion of application, be sure to complete the required assessment to continue in the hiring process. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support.