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The Menu Partners is a leading food service provider in London, committed to delivering high-quality, innovative meal options to their clients. They’re seeking a dedicated and enthusiastic Customer Service Representative to join their dynamic team in Nine Elms, London.
Employment Type
Full Time
Company
The Menu Partners (based in Nine Elms, London)
Location
Nine Elms, London (not remote)
Salary
£28,000 / Year
Work Schedule
8am-5pm Monday-Friday plus one in three Saturdays
Language Required
English
About Us
The Menu Partners is a leading food service provider in London, delivering high-quality, innovative meal options to our clients. Based in Nine Elms, we are committed to maintaining the highest standards of service and product quality.
Job Description
Handle inbound and outbound customer queries via telephone and email.
Assist customers with order placements, modifications, and cancellations.
Handle complaints and resolve issues in a professional manner.
Work closely with internal teams to ensure smooth order fulfillment.
Manage accurate records and update customer information in our systems.
Support the sales and operation teams with customer related tasks.
Maintain a high level of phone etiquette while communicating with customers.
Benefits
Company pension
Discounted or free food
Employee discount
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Requirements
Previous experience in customer service- preferably food service & hospitality.
Excellent communication skilled and a professional telephone manner.
Strong data entry skills with attention to detail.
Ability to analyse information and provide solutions effectively.
Strong organisational skills and the ability to manage multiple tasks simultaneously.
Proficiency in using CRM systems and Microsoft Office.
The above list is not exhaustive of all duties and responsibilities.
Application Guidelines
The job posting is open with about a month left to apply, expiring on Sun, 05 Oct 2025.