Discover a dynamic workplace that values innovation, teamwork, and making a real impact on public services. NEC Software Solutions is seeking a talented individual to join their team as a Customer Care Centre Agent in Hartlepool, UK.
Employment Type
Full-time, 7 months Fixed term contract
Company
NEC Software Solutions (based in the UK, with a specific location in Hartlepool)
Location
Hartlepool, UK (not remote)
Work Schedule
37.5 hours a week, rotational shift (Mon-Sun, 06:00-18:00)
Language Required
English
Training Provided
Full training will be provided on the contract requirements
About Us
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Job Description
The role is to service customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database/work records/filing.
Determine customer requirements
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfil requests by clarifying desired information; completing transactions including the taking of payments on line; forwarding requests
Maintain the customer database.
Keep equipment operational by following established procedures; reporting malfunctions.
Update job knowledge by participating in educational opportunities.
Enhance the NECSWS reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Benefits
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning.
Requirements
Essential:
5 GCSE’s (or equivalent) grade A-C, preferably including Maths, English and Science.
Excellent telephone skills
Good keyboard skills
Microsoft Excel & Word
Customer Service & Focus
Excellent Interpersonal Skills including: Listening & Verbal Communication Building Relationships & People Skills
Organisational skills to schedule daily/monthly workload
Interest in working flexible shifts including weekends (part time candidates will be considered)
Problem Solving & Multi-tasking
Desirable:
Language skills (Polish, Spanish, French, Italian, German, Romanian, Bulgarian, Ukrainian)
Previous experience in a customer focused role
Data Entry Skills
Documents Needed
Documentary evidence to demonstrate a pre-existing right to work and travel within the UK
Application Guidelines
All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks.
Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.