Are you someone who enjoys helping people, staying organized, and solving everyday problems? L2, Inc is offering an exciting remote opportunity for a Customer Support Assistant who wants to be part of a company that works with powerful data and meaningful insights. In this role, you’ll be the friendly first point of contact for customers, helping them navigate tools, understand data, and get the support they need. It’s a great chance to grow your skills, work with supportive teams, and make a real impact—all from the comfort of your home.
Job Type: Full-time
Firm: L2, Inc
Location: Remote
Language: English
Key Responsibilities
- Customer Support & Communication
- Respond to inbound customer emails and support requests in a professional and timely manner. These may come in via chat, email or phone calls.
- Assist customers with basic questions about data products, platform navigation, counts, reporting, and file delivery.
- Escalate technical or complex issues to appropriate internal teams and track them through resolution.
- Request Intake & Coordination
- Log, document, and route customer requests using internal ticketing or tracking systems.
- Gather and summarize request details such as geography, data fields, formats, delivery method, and timing.
- Coordinate with internal teams on data exports, platform access, and delivery schedules.
- Platform & Data Assistance
- Support customers with audience creation, counts, and reporting within internal tools.
- Perform light quality checks on outgoing files or reports to ensure alignment with request specifications.
- Account & Documentation Support
- Maintain accurate records of customer interactions and requests.
- Help update FAQs, knowledge-base articles, and internal documentation.
- Cross-Team Collaboration
- Work closely with Sales, Operations, and Product teams to ensure consistent messaging and smooth handoffs
Benefits
- Competitive salary
- 401(k)
- Health, dental, and vision insurance
- Paid time off and holidays
- Flexible remote work environment
- Opportunities for growth and advancement
- Work Location: Remote
What Success Looks Like
- Customers receive timely, accurate responses and feel well supported.
- Requests are logged correctly and routed efficiently.
- Internal teams have clear, complete request details.
- Support processes become more organized and scalable over time.
Qualifications
- Strong written and verbal communication skills.
- Proficiency with spreadsheets and documents (Excel or Google Sheets).
- Highly organized with strong attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a remote environment.
- Professional discretion when handling sensitive or confidential information.
- Bachelor’s degree ideally in Business, Communications, Information Systems, Political Science, Marketing, or related field (or equivalent experience).
- 1-2 years of experience in customer support, operations, administrative, or coordinator roles preferred.
Nice-to-Have
- Experience supporting SaaS or data products.
- Familiarity with CRM or ticketing systems (e.g., Salesforce, HubSpot, Zendesk, Freshdesk).
- Interest in political data, marketing data, or analytics.
Explore This Brand New Opportunity