Join Wayfair’s dynamic team as a Mattress Sales Specialist and drive exceptional sales results in the Mattress market. With a strong focus on customer interactions and product knowledge, this role offers a chance to grow your career in a fast-paced environment. Enjoy comprehensive training, competitive pay, and excellent benefits.
Employment Type
Full-Time
Company Base/Headquarters
Wayfair (company is US-based)
Location
US Remote
Salary
$16/hour + Monthly Bonus potential
Work Schedule
Weekends Required, schedules subject to change periodically
Language Required
English
Training Provided
100% mandatory sales training
What Does a Category Sales Specialist Do?
Grow and Leverage Sales Expertise: Use your deep product knowledge and strong sales skills to help Wayfair customers navigate purchases within the applicable category.
Meet a High Performance Bar: Meet or exceed your monthly revenue, calls per day targets, and/or other established KPIs in alignment with business expectations.
Influence Sales: Utilize and expand your skills in selling products in a high growth and technical category through creative offerings and impactful initiatives.
Engage Customers: You will communicate with inbound customers as well as outbound follow ups for specialized category sales inquiries, working to create a positive customer experience from start to finish.
Adapt to Rapid Change: Engage in a high-energy, focused, and dynamic work environment where there can be quick pivots in our products, promotions, offerings, and operations.
Collaborate Effectively: You’ll bring a willingness to share your innovative ideas and solutions to help make Wayfair a first in class customer experience.
Continuously Learn: Grow through Wayfair’s world class training and continuous career development opportunities
Act as a Brand Ambassador: Embody the Wayfair People Principles as a North Star in all your work to provide a first class customer experience.
What are the Benefits?
Insurance: Wayfair offers Health, Dental, and Vision Insurances starting on Day 1!
Time Off Options: You will start accruing PTO immediately, 7 paid federal holidays, 1 floating holiday, paid/unpaid parental leave options, and more.
401(k): Wayfair offers 401k savings with company match up to 4%.
Employee Discount: You’ll receive a dynamic Wayfair discount for use on items you wish to purchase for your own space.
Bonuses: There will be bonus incentives based on performance against sales metrics
Sales Contests: SPIFFs and contests for additional earning potential
Tuition Reimbursement: Full-Time Employees who have worked at Wayfair for at least six months are eligible to receive tuition reimbursement for pre-approved courses from an accredited, post-secondary institution up to a maximum of $5,250 per year.
Referral Bonus: Know great talent? Wayfair offers a referral bonus for each of your eligible referrals that are hired ($500 per eligible referral)
Collaborative and Inclusive Environment: Enjoy a collaborative work environment and team culture.
Requirements
Sales Experience: 1 – 3 years of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics.
Category Knowledge: sales knowledge, strong business acumen, and ability to use your expertise to assist customers through their purchasing needs.
Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry.
Technical Proficiency: Comfort with learning new tools or systems and previous experience with Google, Microsoft office or other email platforms, video conferencing, multiple screens, spreadsheets, etc.
Internet Speed Requirements: Ability to maintain internet speeds of 25mbps (download) and 5+ (upload) to support voice traffic and HTTPS web traffic.
Private Workspace: A private and dedicated workspace free of any distractions or noise.
Education: Bachelor’s degree or college diploma equivalent is preferred, but not required.
Effective Communications: Strong command of written and verbal communications to drive your performance.
Multitasking Ability: Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.
Documents Needed
No specific documents are mentioned.
Application Guidelines
Applications for this position are accepted on an ongoing basis, and the role will remain open until a suitable candidate is identified. We encourage interested applicants to apply as soon as possible, as we will review applications and conduct interviews on a rolling basis.